FAQ's
Frequently Asked Questions (FAQs)
1. Where do you ship?
We currently ship to all locations within the United States. At this time, we do not offer international shipping.
2. How much does shipping cost?
We offer free standard shipping on all orders, with no minimum purchase required.
3. How long does delivery take?
Orders are typically delivered within 5 to 8 business days.
This includes:
Handling Time: 1–3 business days (mon-fri)
Transit Time: 4–5 business days (mon-fri)
Please note that delivery times may vary slightly during high-volume periods or holidays.
4. How can I track my order?
Once your order is shipped, you will receive a confirmation email with your tracking number and carrier details. You can use this information to monitor your package in real time.
5. What should I do if I entered the wrong shipping address?
If you notice an error in your shipping information, please contact us immediately at support@stepsy.store or call us at +14105139496. We will do our best to update the information before the order is processed.
6. Do you offer returns or exchanges?
Yes, we want you to love your purchase! If you're not completely satisfied, you may request a return or exchange within a specific timeframe. (Let me know if you'd like help writing a full Return Policy section.)
7. What if my item arrives damaged or defective?
Please contact us right away with photos of the item and packaging. We’ll provide a replacement or refund based on the situation — at no additional cost to you.
8. Can I cancel or change my order after placing it?
We process orders quickly to ensure fast delivery. If you need to make changes or cancel your order, contact us as soon as possible. We’ll do our best to accommodate your request if the order has not yet been shipped.
9. How can I contact customer support?
We offer 24/7 customer support for your convenience.
Email: support@stepsy.store
Phone: +14105139496
10. Where is Stepsy based?
Our business is located at: 1522 Medford Rd, Baltimore, Maryland 21218, United States